We design the application around how it will actually be used
Developing a mobile application is not a matter of moving an existing website onto a smaller screen. Where the user will open the application, for what purpose and under what conditions is what the design and the technical foundation are built on.
We therefore approach a project through its use cases rather than through screens or features. We assess who will use the application, which operations genuinely need to happen on a mobile device, and how the application will work alongside your existing systems.
We design the resulting solution not only in visual terms, but together with usability, data security, system integrity and manageability.
Which needs do we address?
Mobile applications can let users reach particular services or functions from wherever they are. Not every function, however, needs to be carried over into a mobile application.
Mobile application solutions can be used for needs such as these:
Offering customers a personalised service
Letting field teams carry out their work from a mobile device
Giving employees secure access to internal systems
Allowing dealers and partners to manage the processes that belong to them
Following orders, requests, applications and transactions
Sending documents, images and location information in from the field
Passing transaction and status notifications on to users
Making web-based systems easier to use on mobile
We assess each use case together with user expectations, data access, device capabilities and the existing infrastructure.
The mobile applications we build
Customer applications
We develop applications through which customers can reach their accounts, services, orders, requests and the information that belongs to them.
We make it possible for users to complete the operations they need in a clear sequence, and to deal with the business directly.
Field and operations applications
We build applications that let field teams manage their task, record, inspection, delivery, visit or reporting processes from a mobile device.
Information collected in the field can be transferred to the central system and shared with the relevant teams, and the current state of the operation can be followed from management screens.
Internal mobile applications
We develop applications that give employees access to internal announcements, documents, tasks, approval processes or the systems they are authorised for.
We arrange access levels according to user roles, and make sure corporate data is used in a controlled way.
Dealer and partner applications
We design mobile solutions through which dealers, suppliers or other partners can reach order, stock, price, document and transaction information.
These applications centralise the flow of information between the parties and help reduce processes that depend on manual communication.
Content and service applications
We develop applications that present corporate content, technical documents, training materials or digital services to particular user groups.
Content can be managed according to user permissions, languages, categories or different access conditions.
Mobile applications connected to existing systems
We develop a mobile access layer for the web software, CRM, ERP or internal system already in use.
Existing data and business rules are preserved, while the operations users need become reachable from a mobile device.
We develop the system behind the application as part of the same work
The screens a mobile application shows the user are only one part of the solution. Managing users, content, transactions and data calls for a dependable system infrastructure behind the application.
Depending on the scope of the project, we build the following components alongside it:
Management panel
User and permission management
API infrastructure
Content and document management
Notification management
Transaction and status tracking
Reporting screens
External system connections
We design the data flow between the mobile application and the management system as a single whole. Operations carried out in the application can then be managed centrally and, where needed, related to your existing systems.
We shape the user experience around tasks
Mobile users want to complete a particular task as clearly as possible. Complicated menus, unnecessary steps and desktop habits carried onto a small screen can make an application harder to use.
We organise interfaces around users' tasks, make important operations visible, and create a consistent experience across different screen sizes.
We take the following into account in design decisions:
The user's primary purpose
The order of importance of the operations
Touch interaction habits
Information density
Error and feedback states
Accessibility requirements
Different devices and screen layouts
The aim is not to show a large number of features, but to let users reach the functions they need easily.
Applications that work as one with your existing systems
Most mobile applications have to exchange data with the other software a business uses.
Depending on the requirement, we can connect the application to systems such as these:
CRM and ERP systems
E-commerce infrastructures
Order and stock systems
Payment services
Shipping and delivery services
Internal management software
Authentication systems
External services and API infrastructures
We treat these connections not merely as data transfer, but together with validation, authorisation, error handling and data integrity.
Secure and controlled access to data
Mobile devices reach systems over different networks and in different settings. User identity, authorisation and data security are therefore among the core components of the application.
Depending on the project, we assess the following security requirements:
Secure user sessions
Role and permission checks
Limiting access to sensitive data
Secure API communication
Device and session management
Monitoring of transaction records
File and document access controls
Handling of failed and suspicious transactions
We build a controlled structure in which a user can only reach the data and functions they are authorised for.
Use cases where the internet connection is limited
In field operations, or in settings where the connection drops in and out, not every function of the application should depend on continuous internet access.
Depending on the requirements of the project, we can build structures that hold certain data temporarily on the device, synchronise operations with the central system once a connection is available, and manage any data conflicts that arise.
The decision to support offline use is taken according to the nature of the data and the risk the operation may carry.
We treat notifications as part of the user experience
Used correctly, push notifications can keep users informed about important operations and changes. Unnecessary or uncontrolled notifications, on the other hand, can make the application unpleasant to use.
We can use notification systems for purposes such as these:
Reporting the status of a transaction
Passing on a new task or request
Reminding users of processes awaiting their approval
Announcing content and document updates
Sharing order and delivery statuses
Passing critical system events on to the responsible staff
We build controlled notification scenarios according to the user's role, the state of the transaction and their communication preferences.
When is a mobile application the right choice?
Not every digital service calls for a mobile application. Some requirements are met more suitably by a mobile-friendly website or a web application.
A mobile application usually becomes meaningful in the following situations:
Users need to reach the service regularly from a mobile device
The camera, location, notifications or other device capabilities will be used
There are personalised, session-based operations
Field staff or users on the move are the intended audience
Certain functions need to work where connectivity is limited
The application needs to exchange data continuously with existing corporate systems
Designing the user experience specifically for a mobile platform creates value
The right solution comes from assessing the usage habits of the target audience together with the business requirements of the project.
Let us assess your mobile application requirement together
Let us look together at your target users, the operations the application needs to carry out and your existing systems, and clarify the scope and technical structure of the mobile solution that fits your requirement.